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Orkun Camgoz

Work

Stories worth telling

Grouped by the kind of problem, not by employer. Some details are generalised to respect confidentiality; the approach, decisions and nature of the outcomes are told in full.

Flagship

Abstract service blueprint: four stacked planes joined by thin lines, one route highlighted in blue.

DB · Sales Service blueprintWestpac · 2024 – present

Making a banking platform legible to the people building it

A service blueprint that changed what the program consolidated first: the handoffs behind the tools, not the tools.

Principal Experience Designer · Principal · 4 min read

  • Making complexity legible
  • Designing the whole service, not the interface
Abstract map: many small points across a region converging on one central hub.

COVID-19 Business HubNSW Government · 2020 – 2021

Giving NSW businesses one place to look during a pandemic

Led the business and employers stream of the NSW COVID-19 response site, including QR check-in with Service NSW.

UX Lead · Lead · 5 min read

  • Shaping decisions, not just solutions
  • Making complexity legible

Supporting

Many small rectangles of different sizes funnelling through a narrow gate into one larger, ordered block.

OneCXNSW Government · 2020 – 2021

Helping agencies see what moving to nsw.gov.au would take

An assessment hub that let agencies judge their own readiness, so consolidation conversations started with evidence.

UX Lead · Lead · 4 min read

Abstract diagram: many small scattered note shapes gathered by thin lines into three stacked lanes, with one lane highlighted in blue leading to a single page outline.

Births, Deaths and MarriagesNSW Government · 2019

Turning agency workshops into a product vision for nsw.gov.au

Stakeholder and SME workshops whose findings became the product vision for moving the Registry into nsw.gov.au, the first agency to make the move.

Senior UX/UI Designer · Senior · 3 min read