Notes

Short pieces on design leadership

Working notes on service design in large organisations, enterprise transformation and AI in design practice. Added when there is something worth saying, not on a schedule.

Latest

A loop between one pattern card and a grid of eight squad squares. The outward half of the loop is navy; the half returning feedback to the pattern is blue.

14 September 2026 · 4 min read

Design governance that designers actually use

Governance scales judgement when teams can shape, test and improve shared patterns. The goal is a working loop, not another approval gate.

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Earlier

A dense column of transcript lines on the left, three clusters of theme cards on the right, with thin threads from each cluster back to specific lines; one thread is blue.

3 July 2026 · 4 min read

Research synthesis with AI, without losing the source

AI can shorten research synthesis, but every finding must remain traceable to a person. Speed matters only when the evidence survives it.

Overhead view of a five-lane service blueprint on a table ringed by eight seats. One stepped journey crosses the lanes; a single blue dot marks where it breaks between lanes.

12 May 2026 · 5 min read

The blueprint is the argument

A service blueprint makes operational truth visible across roles. Used well, it lets an executive room discover the real problem together.

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